Ordering Questions
Ordering with Stickboy Coffee is easy! Here's a step-by-step guide:
1. Visit our website 24/7 and click on the Stickboy Coffee tab to explore our coffee selection.
2. Navigate the categories listed in the drop-down at the top right-hand side of the website. For example, click "Flavored Coffee" to see our famous "Chocolate Coffee" and more.
3. Once you click on a category, you'll see small photos of each coffee listed. Please note that there may be multiple pages of products, so use the navigation buttons at the bottom to browse.
4. To add a product to your cart, choose the options (bag size, whole bean or ground, etc.), enter the quantity, and click "ADD TO CART."
5. Access your shopping cart by clicking the small shopping bag icon in the top-right corner. Adjust product quantities if needed.
6. When you're ready to check out, click "CHECKOUT" at the bottom of the shopping cart screen.
7. Follow the on-screen prompts to select billing and shipping addresses, provide payment information, and click "Complete Order" to submit your payment securely.
Payment options:
We accept all major credit cards: Visa, Mastercard, Discover, American Express, and PayPal.
Security:
Our transactions are secure and encrypted. Payments are processed through PayPal or Shopify Payments, ensuring data safety.
We never see your credit card number during transactions, guaranteeing your information remains secure.
SSL Security:
Stickboy Coffee shopping cart is SSL-secured with a 128-bit certificate, providing bank-level encryption.
Payment Confirmation:
Upon payment receipt, you'll receive a notification via email. An order confirmation (with an order number) means your payment was successful.
Shipping:
Please note that we do not ship on weekends or specific holidays. Our website lists the non-shipping days.
Order Delays:
Incomplete or incorrect shipping information, missing phone numbers, or billing address mismatches may cause delays.
Fraudulent orders may undergo verification, resulting in brief delays. Rest assured, we prioritize order processing and will contact you if necessary.
Account Creation:
Creating an account is simple during checkout. Enter your address, email, and password to speed up future checkouts.
Privacy:
Your personal information is not disclosed to outside parties.
Order History:
If you create an account, you can access your order history by logging in and clicking the 'My Account' tab.
Free Shipping:
Enjoy free shipping on all orders over $50, while a flat $5 shipping rate applies to other orders.
Insurance:
All items are insured by Stickboy Coffee at no extra cost to you.
Shipping Locations:
Currently, we ship to the 48 continental United States, Hawaii, and Alaska via USPS and UPS.
If you have any questions, please contact us below. Thank you for your continued support!